E-mail Address |
Phone Number |
Address |
|---|---|---|
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+8801719-291304 |
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Customer satisfaction is important to us.
Customers may request a return or replacement if:
• The product is damaged
• The wrong item is delivered
• The product has a manufacturing defect
Return requests must be made within 48 hours of receiving the product.
The returned item must be unused and in original condition.
Once the returned product is verified, we will process a replacement or refund if applicable.
This Privacy Policy explains how Genters Bangladesh collects, uses, and protects your personal information when you visit our website or place an order.
Information We Collect
When you use our website or place an order, we may collect the following information:
• Name
• Phone number
• Email address
• Shipping address
• Order details
This information is collected only to process orders, provide delivery services, and improve customer experience.
How We Use Your Information
We use the collected information to:
• Process and confirm orders
• Deliver products to customers
• Provide customer support
• Improve our products and services
• Send order updates or promotional messages (if subscribed)
We do not sell, rent, or share your personal information with third parties except for delivery and payment processing purposes.
Cookies
Our website may use cookies to improve user experience and analyze website traffic.
Third-Party Services
We may share necessary information with trusted third parties such as courier services to complete order delivery.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access or misuse.
Policy Updates
By accessing or using the Genters Bangladesh website, you agree to comply with these terms and conditions.
Business Information
Genters Bangladesh is an independent clothing brand based in Bangladesh. All products sold on this website are designed and manufactured by our own team. We do not sell counterfeit or replica products.
Orders
Customers must provide accurate information when placing orders including name, phone number, and address.
We reserve the right to cancel orders if incorrect information is provided.
Pricing
Product prices and availability may change without prior notice.
Product Information
We try to display accurate product images and descriptions. However, color or appearance may vary slightly due to lighting and screen differences.
Limitation of Liability
Genters Bangladesh will not be responsible for delays caused by courier services or circumstances beyond our control.
Contact Information
Location:
We accept various payment methods, including credit cards, debit cards, and online payment services such as SSLCommerez. The available payment options will be displayed during the checkout process.